Shipping Policy

1. When can I receive the package?

Processing Time

• Orders ship Monday through Friday, most ship within 72H of purchase.
• Luxfine is closed on weekends and all major holidays.
• Please allow an additional 7-25business days of processing time for made to order/custom

Shipping Time

You will receive a shipping confirmation email with tracking information when your tracking number is ready. You may also sign in and track the status of your order through your Luxfine account.

SHIPPING RATES

Method	Price	Estimated Time
Standard Shipping	Free shipping	7-14 business days
International Express	$8	5-8 business days
Expedited Express	$25	3-5 business days

 

NOTE:

• Although some areas enjoy free shipping fees, we actually bear the freight for each order ($15-$30), so once the exchange/refund is made, the freight will need to be repaid/not refunded.
• Estimated times are provided by the mail carrier.
• Please note that the delivery time includes the processing time + shipping time, and for every made-to-order product, we make a description of the processing time.

 

2. What shipping carrier do you use?

We partner with major shipping companies like FedEx, USPS and DHL shipping companies to offer the fastest, safest, and most reliable delivery service possible.

 

3. Do you ship internationally?

We currently ship internationally to most countries worldwide.

We are available in America, the United Kingdom, Australia, Canada, France, Germany, Spain, Italy, and Japan.

For other countries that are not listed above, please feel free to drop us an email Support@theluxfine.com, and our customer service will follow up with you accordingly.

 

4. What happens if I need to change the delivery method after placing my order?

Please email us at Support@theluxfine.com immediately and we will try our best to get it updated. However, in the event that your parcel has been handed over to our courier partners, they may impose a surcharge of $20- $30 for the re-routing and changing the delivery method.

 

5. How can I track my order?

• After you place your order, we will prepare and ship your package within 2 business days. Tracking information will be automatically sent to all customers via email. Or, if a phone number has been added to your order, a message will be sent via text message. If you do not receive this email, please check your spam folder.
• Please note: During the holidays season, we will endeavor to notify all customers of any changes. However, there have been delays in delivery times to certain parts of the world. Please see your tracking for more information.
• If you have any questions about shipping, please send an email to: Support@theluxfine.com

 

6. Duties and Taxes

• We ship to over 220 countries worldwide! When ordering outside of the United States, it is the recipient's responsibility to ensure that the product can be imported to the destination country/region.
• The recipient is the importer of record and must comply with all laws and regulations of the destination country/region. Recipients of international shipments may be subject to import taxes, duties and charges that are levied upon arrival of the shipment in the recipient's country/region.
• Duties, customs and taxes are non-refundable: therefore, shipments rejected due to unexpected import charges, the total order cost including original shipping charges and any return shipping costs will not be refunded. Customs policies vary from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, this may result in delivery times that exceed our original estimate.

7. What should I do if the package was stolen/lost?

We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities for claims made with the shipping carrier.

If you are still unable to locate the package, please reach out to the shipping carrier, and will file a claim.

Based on the outcome of the claim, we may or may not be able to replace your order.

This a gentle reminder that please contact us if you need another shipment so that you can safely receive your parcel next time.

 

LUXFINE reserves the right to explain the terms of the Shipping Policy.

For any questions, please contact our customer service.

Email: Support@theluxfine.com

Instragram: @luxfineofficial