FAQ

How much does shipping cost?

We provide FREE Standard Shipping worldwide.

Standard(7-14 business days) - FREE

International Express(5-8 business days) - $8.00

Expedited Express(3-5 business days) - $25

For international orders, rates and shipping time differ from country to country, for more details, please visit Shipping Policy.

Why was my package returning?

The package may be returned for the following reasons:
A:Wrong or incomplete address
B:Invalid phone number
C:Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.

How long until I receive my jewelry?

Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Some popular styles can be shipped out within 72 hours,

while MADE TO ORDER or CUSTOM ORDERS may take up to 3-15 business days. Shipping time depends on the shipping method you selected.

For more information, please check Shipping Policy.

Will I have to pay customs duties, taxes or other fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.

What if I don't like my jewelry after receive it?

Don't worry about it. We promise an easy 14-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

How can I do if logistics arrived but I didn't get the package?

If you don't get the package, you can check with your packge courier service, they will help you to check the package.

For this case, you also can do:

1. Checked with your neighbor's to see if they have received it.

2. You can contact your local post office or the shipping carrier to see if they have the item.

3. You can checked everywhere around your house to see if it was dropped off somewhere other than your front/back porch.

If have any problem, please be free to contact Support@theluxfine.com

Why was my payment declined?

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

Can I make a change to my order?

Yes, if the order has not shipped yet. If you need to make a change to your order, please email to Support@theluxfine.com as soon as possible. Changes are not possible after the order has shipped.

What methods of payment are accepted?

The following methods of payment are accepted:*All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc.
* Debit Card, Google Pay, Apple Pay
* PayPal
* Installment payment methods：Afterpay, Klarna, ect.

When can I expect my refund?

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.

Can I return or exchange a product?

Yes! Returns and exchanges are still applicable to our policy.

Are the stones real diamonds?

Our main stone type is Cubic Zirconia Stones and Moissanites. Moissanite is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.

Can I take a shower with this without fading? does It change color?

Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

How should I store/protect my jewelry?

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

For the plated jewelry, I worry the color will fade off naturally.

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. For detailed information please see: 30-day return policy and one-year warranty.

Do grillz cause permanent damage to your teeth?

No! High quality grillz should never wear down your teeth. However, it’s up to you to clean and care for your grillz. Your oral hygiene directly affects your grillz. If you don’t regularly wash them, food build-up and bacteria from your teeth can build on grillz which will cause bad breath, teeth yellowing, and/or other issues. Grillz themselves do not cause damage to your teeth.

Can I eat and drink with grillz?

This is personal preference, but we suggest that you do not eat with grillz in. If you decide to, just make sure to deep clean your grillz afterwards for obvious reasons – you don’t want to have bad breath, right? Food and liquid will not tarnish high quality grillz, but your hygiene will.

Can I smoke with grillz?

This is personal preference, but we advise against it. High quality grillz will not tarnish from smoke if they’re authentic gold, but to keep grillz looking new for a longer period of time, most people will try not to constantly use substances with them in. If you don’t consistently clean your grillz after using tobacco products, your grillz will smell.

How are grillz supposed to fit?

Grillz should fit tight against your teeth, like a perfect mold. You can follow our video to make your teeth mold. And our impression kit is Professional dental tools, it is very easy to make a perfect tooth model. Although grillz may feel uncomfortable in the beginning, they should never hurt your gums, teeth, or jaw. Make sure you keep an eye on how they feel after a day or so because if they feel really uncomfortable then you should contact us.

How can I do if my mold no good?

Your first mold kit comes free with your grillz purchase. If you need to redo your mold you will need to purchase the mold kit from our store. If you are purchasing a Mold kit for a redo please let us know so we can get the mold kit out to you with all the proper information.

Can I send my own mold to make grillz?

We are more then happy to use your mold! This actually will speed up the process for getting your finished Grillz. We do recommend that if your mold impression is over 3 months old to redo a new one. As our teeth are continuously moving around any minor adjustments can cause your Grill not to fit.