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Return & Refund Policy

1. Time period for accepting the return of goods

Exchanges/refunds will be given within 14 days of receiving the product. Please make sure you have checked your order carefully before completing your purchase. To begin your return process, please contact: Support@theluxfine.com, You will receive a response within 48 business hours.

 

2. Requirements for returns and exchanges

  • Returns must be sent back within 14 days of the delivery date.
  • All returns must be in unused, unworn and resalable condition. Products that have been altered or damaged, including wear, stains, scratches and cologne/perfume scents are not eligible and will be returned to you at your expense. Luxfinedoes not offer pre-paid shipping labels.
  • The item must be returned in its original packaging.
  • The cost of return and re-shipment is at the buyer's expense.We are unable to refund your original postage or return postage unless the product is defective/incorrect.
  • If you want to return and then exchange the item for a different size or style, you can place a new order for the size or style you want.

 

3. Non-Refundable items

* Pre-orders/Made to order/Engraved jewelry items/Special orders may not be returned/Refundable

  • Pre-orders/Made to orderare final sales and cannot be canceled or refunded. This is because we generate shipping postage and prepare your package immediately.
  • Pre-orders aremanufactured based on your order and cannot be canceled once paid.
  • Engraved jewelry itemsmay not be returned.
  • Special orders (Customized Pieces, Impression Kit, and made-to-order items, free gifts, final sale items, and solid gold items.)are final sales and are not eligible for return or exchange.

* Package returned to us for non-payment of duties

Please note that if an item is returned to us for non-payment of duties and taxes, we will charge a 30% restocking fee.

* Refused or unclaimed packages
Packages shipped within the United States that are returned to us as rejected or unclaimed are subject to a 20% restocking fee. Shipping fees are non-refundable and will be deducted from the item refund.

* International Rejected Shipments
The customer is responsible for the original shipping charges, any import fees, duties and/or taxes incurred on the package, and the cost of returning the package to LUXFINE, even if you refuse to ship. This amount will be deducted from the refund of your merchandise. If the return cost exceeds the amount of the item plus shipping charges, the package will be abandoned and you will not receive a refund.

 

4. Returns items

We accept returns for refund or exchange within 14 days of the date your item was delivered.

Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

  • Shipping fees are non-refundable.
  • Each order only allows return once.
  • Although some areas enjoy free postage, we bear the freight for each order ($15-$30), so once the refund is made, the freight will not be refunded.
  • There will be a 20% restocking fee for all refunds.
  • The return postage will be at your own cost and we are not liable for any return packages that may become lost in transit.


5. Steps to be taken by returning customers

  • To begin your return process, please contact: Support@theluxfine.comYou will receive a response within 48 business hours. The return address is not the address on your package, so please contact our customer service first and get a return authorization.
  • If your return is accepted, we will send you a return address, and instructions on how to return the item. Items sent back to us without first requesting a return will not be accepted.
  • Once a return is approved, customers have 5 days to return their purchased items. We need to be given the order number, the shipping carrier and the shipping label.
  • Return time accordingthe mail carrier, please make sure the return time before ship out the products
  • Please allow up to 5 business days for your item to be shipped after the exchange has been processed (except for backordered items).

6. How long does it take for a customer to receive a refund?

Once we have received and inspected your return, we will notify you within 7 business days and let you know if the refund has been approved. If approved, you will automatically receive a refund in your original payment method within 10 business days. Please keep in mind that it will also take some time for your bank or credit card company to process and issue the refund.

Noted:
Standard shipping charges prior to the discount will apply and are non-refundable. While you may have taken advantage of free or low cost shipping, we do cover the original shipping costs for each order. Therefore, we will not refund our original shipping costs.

 

7. Who pays for the postage for returns and exchanges?

* The cost of returning and reshipping is the responsibility of the buyer. Unless the product is defective/incorrect.

* About exchanges info:

Drop us an email at Support@theluxfine.com and provide us with the following:

1) Order ID

2) Product name

3) A photo provided that your item(s) are securely in the original packing materials/brand new.

4) The alternative size and/or color of the product that you wish to exchange for.

The fastest way to make sure you get what you want is to return your item and once the return is accepted, make a separate purchase for the new item. 

 

8. Damages and problems

Customers who receive the wrong item as well as items that are broken, defective, or have incorrect engraving, please contact us about the problems/damages details immediately at Support@theluxfine.com within 48 hours of receiving the order, so that we can assess the problem and correct it. Please retain all packing materials unless instructed otherwise by LUXFINE.

 

9. Cancel and change the order

If you would like to change or cancel an order，please contact Support@theluxfine.com

For Regular Orders

* We will attempt to accommodate order changes to the extent possible prior to shipping confirmation.

* Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.

* Re-routing packages to alternate addresses are not possible once in transit. If you would like your package held for collection, please contact us. If your order has already shipped and you no longer want it, please contact us to set up a merchandise return once you have received the shipment.

 

For Special Orders

* Our company offers customized orders that are specifically tailored to the unique needs and requirements of our clients.

Due to the personalized nature of these orders, we regret to inform our customers that we do not offer any refunds for such orders.

* Once an order is placed and work has begun, we cannot cancel or refund the order.

This is because we invest a significant amount of time, resources, and effort into creating customized orders for our clients.

* We encourage our clients to thoroughly review and provide clear instructions for their customized orders to ensure that the end product meets their expectations. Any changes or revisions required will be accommodated to the best of our abilities.

We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact us.